pulitoPrivacy Policy
This page describes what we collect when you use pulito and how we keep that data protected. We at pulito take your privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, comply with financial regulations, and provide customer support. We do not sell your personal data to third parties, and we encrypt all sensitive information in transit and at rest.
Our privacy practices are designed around transparency. You have the right to access, correct, or delete your personal data held by pulito (subject to legal retention obligations). This policy explains what data we collect, how we use it, who we share it with, and how you can exercise your rights. If you have questions about our privacy practices, our customer support team is available via email, live chat, and phone.
We operate pulito in compliance with applicable data protection laws in the jurisdictions where we provide services. Our servers may be located outside your jurisdiction; by using pulito, you consent to the transfer and processing of your data in those locations. We apply the same security standards regardless of server location.
What Data We Collect on pulito
We at pulito collect different categories of data depending on how you use our platform. When you create an account, we collect your name, email address, date of birth, phone number, and residential address. We use this information to verify your identity, process your account, and comply with anti-money-laundering (AML) regulations.
Account and Identity Data: During account opening, you provide personal details. Before your first withdrawal, we ask you to upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only for identity verification and regulatory compliance. We do not use your ID for any other purpose.
Transaction Data: We record every deposit, withdrawal, bet, and game session on your pulito account. This includes the amount, payment method, timestamp, and outcome. We retain this data for at least seven years to comply with financial regulations and to support dispute resolution.
Device and Usage Data: We collect information about the device you use to access pulito (operating system, browser type, IP address) and your activity on our platform (pages visited, games played, time spent). We use this data to improve our service, detect fraud, and troubleshoot technical issues. We do not use this data to profile you for marketing purposes.
Communication Data: When you contact our customer support team via email, live chat, or phone, we record your message and our response. We use these records to resolve your issue, train our support staff, and improve our service. We retain communication records for two years.
How We Use Your Data
We at pulito use your data for specific, legitimate purposes. Your account information is used to create and manage your pulito account, process deposits and withdrawals, and verify your identity. Your transaction data is used to settle bets, calculate cashback and bonuses, and detect fraud. Your device and usage data is used to improve our platform, prevent abuse, and provide technical support.
We do not use your data for marketing or advertising without your explicit consent. We do not sell your data to third parties. We do not use your data to build profiles for targeted advertising. If we need to use your data for a new purpose beyond what is described here, we will notify you and ask for your consent.
Legal Compliance: We may disclose your data to government agencies, regulators, or law enforcement if required by law or court order. We will notify you of such requests unless legally prohibited from doing so. We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate.
At pulito, your data is a trust. We protect it like we protect our own.
Third-Party Processors and Data Sharing
We at pulito work with trusted third-party service providers to operate our platform. These include payment processors (for DANAe-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, and cloud hosting services. We share only the data necessary for these providers to perform their services. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
We do not share your data with marketing partners, data brokers, or advertising networks. We do not allow third parties to use your data for their own purposes. If a third-party processor is acquired or changes its privacy practices, we will notify you and ensure your data remains protected.
How We Protect Your Data
We at pulito use industry-standard encryption and security practices to protect your data. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your account credentials are hashed and salted, meaning we do not store your password in plain text. Your identity documents are stored in a secure vault separate from your gaming account and payment information.
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their job. All staff members sign confidentiality agreements. We conduct regular security training and maintain incident response procedures in case of a data breach.
If we discover a data breach that affects your personal information, we will notify you within 72 hours and explain what data was compromised and what steps we are taking to secure it. We will also provide guidance on how you can protect yourself (e.g., changing your password).
Cookies and Tracking Technologies
We at pulito use cookies to remember your login session, store your preferences, and analyse how you use our platform. Cookies are small text files stored on your device. You can control cookies through your browser settings; if you disable cookies, some features of pulito may not work properly.
We use two types of cookies: session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). We do not use cookies to track you across other websites. We do not use third-party tracking pixels or beacons.
Your Rights and Data Access
You have the right to access, correct, or delete your personal data held by pulito. To exercise these rights, contact our support team with your request. We will respond within 30 days. You also have the right to data portability—we can provide your data in a machine-readable format so you can transfer it to another service.
You have the right to object to our processing of your data for certain purposes (e.g., if we use your data for fraud detection and you believe it is inaccurate). You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
We retain your data for as long as necessary to provide pulito services and comply with legal obligations. After you close your account, we retain your transaction data for seven years for regulatory compliance and dispute resolution. We delete other personal data (such as your address and phone number) within 90 days of account closure, unless we are legally required to retain it.
Jurisdiction and Data Transfers
We at pulito operate pulito in compliance with applicable data protection laws. Our services are available only where local law permits. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed in accordance with Indonesian data protection standards and international best practices.
Our servers may be located outside Indonesia. By using pulito, you consent to the transfer of your data to countries where we operate. We apply the same security standards and privacy protections regardless of server location. If data protection laws in your jurisdiction change and restrict our ability to process your data, we will notify you and adjust our practices accordingly.
Contact Us and Policy Updates
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via email, live chat, or phone. We will respond within 24 hours. You can also submit a formal data access request through your pulito account settings.
We at pulito may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting an updated version in your account. Your continued use of pulito after changes take effect means you accept the updated policy. If you do not agree with changes, you may close your account.
Our commitment to your privacy is fundamental to how we operate pulito. We believe that transparency, security, and respect for your data build trust. If you have feedback on our privacy practices, we welcome your input.