pulito FAQ
Users on pulito ask questions across several key areas: how to set up and secure an account, how deposits and withdrawals work, what game rules and odds mean, and how our platform keeps data safe. This page answers the most common questions we receive so you can find answers quickly without waiting for support.
We at pulito designed this FAQ to cover the practical steps you take when you join, fund your account, place a bet or play a game, and withdraw your funds. Each answer includes concrete details—payment methods we accept, document types for verification, typical response times—so you know what to expect. If your question is not answered here, our customer support team is available via email, live chat, and phone.
For detailed information about how we handle your data, please read our Privacy PolicyFor the full terms governing your use of pulito, including bonus eligibility and bet settlement rules, see our Terms and ConditionsFor legal notices and jurisdiction-specific disclaimers, visit our Legal Notice page.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and oddswhat RTP means, how bonuses work, bet settlement
- Security and account caredata protection, account deletion, support response times
We at pulito require two documents for KYC verification before your first withdrawal. First, a government-issued photo ID: a passport, national ID card, or driver's license. Second, proof of address: a utility bill, bank statement, or rental agreement dated within the last three months. Upload clear, colour photos of both sides of your ID and a full view of your address document. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will ask you to resubmit. Once verified, your account is cleared for withdrawals. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same documents apply.
Payments and transactions
We at pulito do not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount you send reaches your pulito wallet. When you withdraw, we send the full amount back to your original payment method. Your bank or e-wallet provider may charge their own fees; those are separate from pulito and depend on your financial institution's policies. We recommend checking with your bank or e-wallet before withdrawing if you are unsure about their fees.
Withdrawal requests on pulito are reviewed in the order they are received. Most requests are processed within one to two business days. If your account has not yet completed KYC verification, we will ask you to submit your documents before we can process a withdrawal. Once verified, future withdrawals are faster. During high-volume periods (such as around Idul Fitri or Idul Adha), processing may take slightly longer. If your withdrawal has been under review for more than three business days, contact our support team via email or live chat with your withdrawal reference number, and we will investigate.
Game rules and odds
RTP stands for Return to Player. It is a percentage that describes, over a very large number of spins, how much of all money wagered on a slot game is returned to players as winnings. For example, a slot with means that, on average, players receive 96 cents back for every dollar wagered over thousands of spins. RTP is a long-term statistical measure, not a guarantee for any single session. Each spin is independent and random. On pulito, we display the RTP for every slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) in the game details. Higher RTP does not mean you will win more often; it is one factor among many when choosing a game.
We at pulito offer welcome bonuses to new members and regular promotions to existing players. Each bonus has specific terms: eligibility (e.g., new account only, or available during a promotion period), how to claim it (e.g., enter a code or opt in), and playthrough requirements (the amount you must wager before you can withdraw bonus funds). We publish all bonus terms clearly in your account under "Promotions" before you claim. Bonuses are subject to our Terms and ConditionsWe do not guarantee bonus value; terms may change. If you have questions about a specific bonus, contact our support team.
Security and account care
You have the right to request deletion of your personal data held by pulito. To submit a data-deletion request, contact our support team via email with your account username and a clear statement that you wish to delete your account and associated personal data. We will verify your identity and process your request within 30 days. Note that we retain transaction records for seven years to comply with financial regulations; we delete other personal information (name, address, phone number) within 90 days of your request. For details, see our Privacy Policy
Our customer support team at pulito aims to respond to most queries within two business hours. Common questions—about bonus eligibility, bet settlement, account recovery, and payment methods—are typically resolved in that window. More complex issues (such as account disputes or transaction investigations) may take one to three business days. We are available via email, live chat, and phone. During peak periods (such as major Liga 1 or Piala AFF matches), response times may be slightly longer. If you have not received a response within three business days, please follow up with your original ticket reference number.