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DANA deposit and withdrawal

DANA is one of our fastest payment rails, especially for users in Jakarta, Surabaya, Bandung, and across Java. To deposit via DANA, log in to your account, select Deposit, choose DANA, and scan the QR code or enter the amount in your DANA app. The transaction is instant — no waiting for confirmation. Withdrawals to DANA take subject to verification once approved. We recommend checking your DANA app notification settings so you receive alerts when funds arrive. If a deposit does not reflect within a few minutes, verify that your DANA account has sufficient balance and that you have confirmed the transaction in the app. For withdrawals, ensure your DANA account is active and your phone number matches the one registered on pulito. Processing windows are fastest during off-peak hours (late evening to early morning).

OVO and GoPay usage

OVO and GoPay both operate through similar mechanics on pulito. Link your e-wallet account by entering your registered phone number during account setup. For deposits, select OVO or GoPay, confirm the amount, and authorize payment in the respective app. Most transactions complete within seconds. Withdrawals process within subject to verification for OVO and subject to verification for GoPay. A key requirement is that your e-wallet account must be verified (phone and ID confirmed in the provider's app). If you have never used OVO or GoPay before, complete basic identity verification in their app first — this takes a few minutes and is usually done once. Subsequent transactions are seamless. Keep your phone number and app login secure, as these are tied to your account security on pulito.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are popular for larger deposits and regular members. When you select a bank VA option on pulito, we generate a unique account number for you. Transfer funds to this number from your personal bank account (BCA, Mandiri, BRI, or BNI) using your mobile or web banking app. The transfer confirms instantly, and your pulito balance is credited within a few minutes. Withdrawals to your registered bank account (the one you transferred from) take subject to verification after approval, as banks require additional settlement time. Each VA is unique to your account — never share your VA number. Keep a record of the VA reference in case you need to verify a transfer with your bank. Virtual accounts do not expire, so you can use the same number for future deposits.

Fees, limits and verification

Pulito charges no fees on deposits or withdrawals. Your bank or e-wallet provider may apply a small transaction fee (typically under our welcome offer) depending on your account tier. Deposit minimums vary: DANA and e-wallets start at our welcome offer; bank VA transfers have no minimum. Withdrawal minimums are similarly low. Your account must pass KYC verification (ID and address proof) before you can withdraw. This is a standard regulatory requirement and is completed within subject to verification in most cases. Some deposits may trigger additional verification if the amount is large or the pattern is unusual. This is not a penalty — it is a security measure. Contact support if you need clarification on any fee or limit applied to your account.

Resolving a stalled transaction

If a deposit does not credit after subject to verification, first check your bank or e-wallet app to confirm the payment was sent. Search your pulito transaction history for the record — sometimes a delay in notification does not mean the transfer failed. If the payment was confirmed on the payment provider's side but does not appear on pulito after subject to verification, take a screenshot of the confirmation and contact our support team. Include the transaction ID, timestamp, amount, and payment method. We will investigate and manually credit your account if the transfer cleared but our system did not recognize it. Withdrawals that are under review for longer than the stated window (e.g., 40+ minutes for bank VA) may indicate a pending security check. Do not attempt to resubmit the same withdrawal — this can create duplicates. Wait 48 hours, then contact support with your withdrawal ID if it remains unprocessed. We will prioritize the investigation.